We will generally collect this information directly from you during our appointment, however in some cases we will seek your authority to collect if from other parties such as your accountant or your superannuation fund. If you do not provide us with all of the information that we request, we may not be able to provide our services to you. We will hold and use your personal information so that we can continue to provide our services to you.
We will only disclose your personal information to external parties where:
• The law requires us to do so
• You consent for us to do so
• In the normal course of delivering our services to you
We provide your information to para-planning and administration service providers who are based in Australia to facilitate the production of advice documents and/or to implementation of our advice.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact The Privacy Officer at Evermore Money Management Pty Ltd.
Unless you provide an e-mail address in the course of your visit to our web site, we cannot identify you.
The security of your personal information
We treat your personal information at all times as confidential and any sensitive information as highly confidential. All paper files are stored in lockable cabinets in secure premises. All electronically held information is protected through the use of access passwords on each computer and firewalls. Data is regularly backed up and stored securely off site.
Updating and accessing your personal information
If you become aware or believe at any time that information we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods set out below and provide us with evidence of the inaccuracy, incompleteness or out datedness and we will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
You are entitled to request access to your personal information. We will endeavour to respond to any request for access within two to four weeks, depending on the complexity of the information or the request. Under the NPPs, access can be denied in certain circumstances; we will give you our reasons for denying access if we do so. If the request is complex or time consuming, we may charge a fee for giving you such access.
Making a complaint
Your confidence in our advice is very important to us and we encourage you to contact your Adviser immediately if you are not satisfied with the advice or service from your Financial Adviser.
If you don’t believe your Financial Adviser has been able to resolve your complaint to your satisfaction, please put your complaint in writing or contact Evermore Money Management on (03) 9088 4145.
Please address your letter to:
Evermore Money Management Pty Ltd
Level 1, 1B Redwood Drive
Notting Hill, VIC 3168
If your complaint isn’t resolved within 45 days, or to your satisfaction, you are welcome to refer your situation to the Financial Ombudsman Service (FOS). You can contact FOS on 1800 367 287. This service is provided to you free of charge.
The Australian Securities and Investments Commission (ASIC) also has a free call info line on 1300 300 630 which you may use to obtain information about your rights, and to make a complaint. For more information, please visit their website www.asic.gov.au